Cindy Deporter led a session at the 2018 USEA Annual Meeting & Convention focused on providing problem-solving tools for organizers. A varied panel of speakers including Loris Henry, John Michael Durr, Gretchen Butts, Tim Murray, and Marilyn Payne helped to answer questions about specific scenarios and engaged in short role-playing sessions to demonstrate potential scenarios and how best to respond. The takeaways were that remaining calm, making sure the difficult or unreasonable person feels their complaint is being heard and understood, and being solution-based are some of the best tools an official can use when solving problems.
To view the full PowerPoint presentation from the session, click here.
The USEA Annual Meeting & Convention takes place each December and brings together a large group of dedicated USEA members and supporters to discuss, learn, and enjoy being surrounded by other eventing enthusiasts. The USEA organizes multiple seminars in addition to committee meetings, open forums, and tons of fun! The 2019 USEA Annual Meeting & Convention is taking place at the Sheraton Boston Hotel in Boston, Massachusetts, December 12-15, 2019. Click here to learn more about the USEA Annual Meeting & Convention.